Sometimes (very rarely), a particular product is not available for immediate shipping. In the event that we can’t meet our normal dispatch times (next business day), we will notify you of the expected delivery date by e-mail, and give you the option to cancel your order or choose an alternative item.
When ordering goods from us for delivery outside European Union, you may be subject to import duties and taxes which are levied when the goods reaches your country. Any additional charges for customs clearance must be paid by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your country customs office for more information. Additionally, please note that when ordering from us, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.
We are very committed to protecting your privacy. We will use the information that we collect about you lawfully and only for internal purposes of the shop and to process your order. We will not e-mail you in the future unless you have given us your consent. We do not disclose your information to third parties (except for delivery purposes or when legally obliged). The type of information we collect about you includes:
E -mail address
We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by sending us a message. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law. Temporary Browser Cookies are used on this site to maintain the contents of your shopping cart, and the cookies are deleted once you have completed your order or close your browser window. Data collected by this site is used to:
1. Receive and fulfill customer orders.
2. Administer and enhance the site and service.
We do have relationships with carefully-selected suppliers who may also set cookies during your visit.
Should you have cause to complain, please e-mai us atl: marin [at] hobkey.com and we will reply within 48 hours.
If you are not satisfied with your purchase, you can either return your order for a full refund or exchange it for something else. You can return or exchange your purchase for up to 14 days from the delivery date. Returned or exchanged products must be in the condition you received them. The buyer covers the return postage.
All items are potentially hazardous. It is your responsibility to ensure you only use the items supplied by Hobkey for intended purposes – as a keychain. Please be aware of the associated risks when wearing Hobkey keyrings. Hobkey cannot be held responsible for any damage, injury or death resulting from the use of products purchased from us.